Careers

At Cat Digital Labs, we build technology for the men and women who build our world. We are Caterpillar's digital start-up, living and breathing innovation to bring the next generation of construction technology to the second biggest industry in the world.

Our team was founded in 2017 when Caterpillar acquired the leading construction technology company, Yard Club. With next generation web and mobile apps, we make it easy for construction professionals to streamline communication, optimize utilization and remotely manage their owned and rented equipment fleet.

If you're talented, hungry, and looking to work somewhere with the culture of a start-up and the global reach of a market leader, check out our jobs below!

Digital Account Manager San Francisco, CA

The Role

We are looking for someone who is analytical, customer-focused, and goal-oriented to join our Growth Team as a Digital Account Manager.

In this role, you will be the primary contact and take full ownership of enterprise customer relationships. You will be responsible for directly solving multi-level customer issues, for helping our enterprise customers grow their active customer base, for providing marketing insights and training to those enterprise customers, and for bringing qualitative and quantitative customer insights to our developer team.

JOB DUTIES INCLUDE:

  • Own operational account management responsibilities:
    • Key Performance Indicator (KPI) reporting for enterprise customers
    • Implementing and helping design user growth strategies for enterprise customers 
    • Providing information to customers to help them understand our products
    • Keeping in day-to-day contact with customers and enterprise representatives
  • Query, analyze, and report user engagement data from assigned regions.
  • Gather customer feedback and report it back to the product team.
  • Travel to enterprise customers for relationship building and to collect direct qualitative feedback.
  • Identify and pursue business development opportunities to further enable Caterpillar businesses with digital products.
  • Troubleshoot basic technical issues with our digital products and escalate bugs and larger issues to our Quality Assurance team.

BASIC QUALIFICATIONS:

  • Four year degree from an accredited college or university or equivalent experience.
  • 2 plus years of data analysis experience in a professional environment with SQL, Excel, R, or a similar tool.
  • 2 plus years of professional customer-facing experience.

TOP CANDIDATES WILL ALSO HAVE:

  • Analytical Education: a degree in an analytical field such as engineering, economics, math, law, or business.
  • Entrepreneurial streak: a drive to make things better and a strong sense of ownership and initiative, embracing change and moving fast.
  • Customer orientation: an ability to communicate in a simple, natural, honest, and kind way.
  • Passion for construction: a love of big machines and interacting with the men and women who build our world.

Relocation assistance is not available for this position.

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.


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